Teamwork in Action: How TAG Trans Drivers Stepped Up During a Critical Breakdown

At TAG Trans, we believe in the power of teamwork and the importance of supporting each other, no matter the challenges. On Friday, October 11, 2024, this belief was put to the test when Emanuel U. dedicated owner-operator who has been with TAG for nearly a decade, encountered a significant problem on the road.

One of Emanuel’s trucks broke down on I-64 in Afton, VA, with a radiator leak causing the engine to overheat. With the truck stranded in a remote mountainous area, the situation seemed both costly and complex.

Emanuel reached out to TAG for help, and we quickly sprang into action.

A Quick Solution Through Teamwork
After assessing the situation, we realized that Marvin D. one of our lease purchase drivers, was parked just 40 miles away. Marvin, who has been with TAG for over a year and a half, didn’t hesitate when we asked for his assistance.

He gathered the necessary supplies (coolant and radiator stop leak), paid for them with his own card, and drove out to assist Victor, the driver of the stranded truck. Together, they managed to get the loaded trailer safely transported to a TA service center, where Marvin was parked.

Thanks to Marvin’s quick action and TAG’s support, Emanuel avoided the steep cost of towing and hours of waiting by the roadside.

Keeping Operations Running
While the truck needed further repairs, the TA center could only look at it by Sunday afternoon—a delay that Emanuel couldn’t afford. Demonstrating his resourcefulness, Emanuel instructed Victor to drive Bobtail to Chicago for repairs at his preferred shop.

In the meantime, TAG provided a rental truck, allowing Victor to recover the trailer from Virginia and continue operations without interruption.

A Testament to TAG’s Values
This incident is a perfect example of the care and dedication we have for our drivers. Marvin’s willingness to step up reflected the same support TAG had shown him in the past, creating a full-circle moment of trust and teamwork.

At TAG, we’re not just a company—we’re a family, committed to overcoming challenges together.